1.Ask: How long need to prepare order before send out ? (time of processing order)
Answer: Order in our daytime working time,All items at the same day. Order in night time, need next daytime,special items like customized items need 2~3days .
2.Ask: How many days we will receive the order ( Delivery time )
Answer: (1) Nourth American, European, Asia, Australia delivery time 2~4days (2)Africa,SouthAmerican delivery time 5-7days.
3.Ask: How to shipping the order (delivery method )
Answer: We do fast delivery with DHL worldwild . Special country have problem with dhl in custom. We will send with EMS,Epacket，HKpost. CNpost. (these delivery time is longer than DHL )
4.Ask: How to packing the order? (Packing problem )
Answer: We have professional packing worker to do packaging. All items have double bags to protect from damaged in the shipping way. (Sepcial country strick in custom. Will no boxes but have brand plastic bag and Bubble Wrap to protect the items )
5.What is Free Size and One Size means?
Free Size can fit for Small, Medium and Large sizes. One Size can fit to anyone.
6.Ask: How we know the order is send out or no ? (How to know if send me the correct items )
Answer: Before order send out, we will send you the delivery picture and tracking NO. for you confirm. After you confimed we send out after . You can add our whatsapp and receive your items photo or vedio information in a timely manner.
7.Ask: How to know where my order is ? (How to tracking parcels information ? )
Answer : You can used tracking NO. we given you to tracking parcels informations. Used tracking NO. check in below site, dhl : www.dhl.com EMS,epacket, hkpost, cnpost : www. 17track.net
8.Ask: If the order have quality problem, how to do ? ( Quality problem )
Answer: When you get the parcel, pls firt time check if the order have quality problem, if have take pictures to show we . After we confrim is our problem wil send new item again for refund. (customer yourself made problem and the long time after order problem we refused )